Terms and conditions

1. Who we are (legal notice)

The Isabell.io service (the “Service”) is provided by Sergio Rico, tax ID ES71164693W, with registered address at Calle Santa Ana 2A, 47195 Arroyo de la Encomienda (Valladolid), España (the “Provider”). Contact: hola@isabell.io. This section fulfils the information duty of art. 10 of Spanish Law 34/2002 (LSSI-CE).

2. What Isabell is

Isabell is a personal assistant based on artificial intelligence that works through messaging channels (Telegram, Slack, Discord, email and, optionally, WhatsApp) and a web dashboard. Every customer gets their own isolated instance, hosted on servers in the European Union.

Isabell uses AI models and, like any AI, can make mistakes or provide inaccurate or outdated information. Her answers are not professional advice (legal, medical, tax or financial) and must not be the sole basis for important decisions. Verify relevant information before acting on it.

3. Your account

You need an account with an email and password to use the Service. You must be at least 18 years old. You are responsible for keeping your credentials safe and for the activity carried out from your account. The information you provide must be accurate.

4. Price, billing and cancellation

The Service costs €9.90/month or €99/year, taxes included unless stated otherwise at checkout. Payments are processed by Stripe; we do not store your card details.

Your subscription renews automatically at the end of each period (monthly or yearly) unless you cancel before. You can cancel at any time from your dashboard, with no lock-in and no penalty: cancellation takes effect at the end of the period already paid, and you keep access until then.

If we change the price, we will notify you at least 30 days in advance and the new price will only apply from your next renewal, which you are free to cancel.

5. Right of withdrawal (14 days)

If you are a consumer, you may withdraw from the purchase within 14 calendar days, without giving any reason, by writing to hola@isabell.io from your account email (or by any unequivocal statement). We will refund the amount paid using the same payment method within a maximum of 14 days.

By purchasing, you expressly consent to the Service starting immediately (your Isabell is born the moment you pay). If you withdraw within those 14 days having started to use the Service, we may deduct the proportional part of the service already provided, in accordance with Spanish consumer law (art. 108 TRLGDCU).

6. The brain you connect

Isabell “thinks” with the AI provider that you choose and configure (for example your own ChatGPT account or your own API key). That service is contractually yours: you are responsible for complying with its terms of use and for any costs it generates, and its availability does not depend on us. If the provider you linked fails or suspends your account, your Isabell may be limited until you restore it.

7. Third-party messaging channels

The channels you talk to Isabell through (Telegram, Slack, Discord, email, WhatsApp) are third-party services with their own terms, which you must comply with. Their availability does not depend on us.

Important notice about WhatsApp: the WhatsApp connection uses an unofficial method (WhatsApp offers no official API for this use). By enabling it, you understand and accept that WhatsApp could restrict or suspend the number you connect, and that the connection may stop working if WhatsApp changes its platform. We recommend Telegram as the primary channel. We never enable WhatsApp without your express consent.

8. Acceptable use

You agree not to use the Service for illegal activities, to send spam or unsolicited communications, to harass or harm others, to infringe intellectual property rights, or to attempt to compromise the security of the Service or of third parties.

The Service includes reasonable usage limits (for example a daily processing budget) to protect the stability of the platform. We may suspend accounts that abuse the Service or resell it without authorisation.

9. Content and published pages

At your request, Isabell can publish shareable pages with content you ask for (“Made by Isabell”). You are responsible for the content you publish or have published. We may remove manifestly illegal content or content that breaches these terms, and we will handle notices we receive in accordance with the LSSI-CE.

What you contribute (your messages, your data, your content) is yours. The software, brand and design of the Service belong to the Provider or its licensors.

10. Referral programme

If you invite a friend with your link and they become a paying customer, you receive one free month as credit on your subscription. Credit is not redeemable for cash and is not transferable. We reserve the right to void credits obtained through fake accounts, self-referrals or other fraudulent use, and to modify or close the programme with reasonable notice (credits already granted are honoured).

11. Availability and changes to the Service

We work to keep the Service continuously available, but we do not guarantee uninterrupted availability: there may be maintenance, incidents or third-party dependencies. The Service evolves: we may add, change or remove features. If a change substantially reduces what you purchased, you may cancel and we will refund the proportional unused part.

12. Liability

Nothing in these terms limits liability that cannot be limited by law (including liability arising from wilful misconduct or gross negligence, or your statutory consumer rights).

Within that limit, the Provider is not liable for: decisions you make based on AI answers (see clause 2), failures of third-party services you link (clauses 6 and 7), or indirect damages and loss of profit. The Provider’s total liability is limited to the amount you paid for the Service in the 12 months preceding the event giving rise to it.

13. Data protection

The processing of your personal data is governed by our Privacy Policy, which forms part of these terms. Honest summary: your Isabell lives in an isolated container in the EU, we do not train models on your data, and you can export or delete everything from your dashboard.

14. Termination

You can close your account at any time from the dashboard (your container is destroyed and your data deleted as described in the Privacy Policy). We may suspend or terminate your account if you materially breach these terms, giving you prior notice except in justified urgent cases (fraud, abuse, legal requirement). If we terminate without breach on your side, we refund the proportional unused part.

15. Changes to these terms

We may update these terms. If a change is significant, we will notify you at least 15 days in advance by email or in the dashboard. If you disagree, you can cancel before it takes effect; continued use of the Service afterwards constitutes acceptance.

16. Governing law and complaints

These terms are governed by Spanish law. If you are a consumer, the mandatory rules of your country of residence also protect you, and you may bring claims before the courts of your own domicile. You may also contact your local consumer information office or regional consumer authority.

First of all: write to hola@isabell.io. Almost everything can be solved by talking.