Your privacy, in plain words
Isabell is a personal assistant: she works precisely because she remembers what you tell her. That obliges us to be very clear about where that information lives and who can see it. No fine print.
Your Isabell lives in the EU, in a space of her own
Every customer gets their own Isabell in an isolated container, on servers in the European Union (Helsinki, Finland). Her memory, her notes about you and her conversations stay inside that container. There is no shared database of everyone’s conversations, and the Isabell.io team does not read them.
We don’t train models on your data
Not us, and nobody through us. Your conversations are never used to train any AI. Period.
The brain you choose
To think, your Isabell sends each message to the AI provider YOU configured (for example your own ChatGPT account or your own API key). That leg is governed by that provider’s terms — same as when you use it directly. We only act as a bridge and count tokens to run the service.
When you send her to the internet
If you ask her to search or open a link, her browser visits that site just like yours would. Weather comes from open, account-free services (Open-Meteo).
What we store on the platform (outside your container)
The minimum to operate: your email, your configuration (channels, skills, connectors) and usage counters. Secrets (channel or connector tokens) are stored encrypted with AES-256-GCM. Cookies: only your session and your language — zero trackers, zero third-party analytics.
Your rights, in two buttons
From your dashboard you can export everything Isabell.io knows about you in one click (a JSON with your profile, configuration, routines and your Isabell’s memory) and delete your account entirely: your container is destroyed with all its contents and your platform data is removed. No begging emails, no hidden retention.
Questions?
Write to hola@isabell.io and a human will answer.
(both buttons live in your dashboard, under Settings)